Frequently Asked Questions
What are your shipping charges and delivery times?
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We offer free shipping across India.
Products Crafted in India are delivered within 4–6 business days, while our Global Line products arrive in 6–14 business days from the date of order confirmation.
Why choose LVJoi?
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Because we combine premium quality, sustainable materials, and timeless designs—so you can look good, feel great, and make a positive impact on the planet.
How do I choose the right size?
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Our size guide is available on every product page. We recommend checking the chest width and length in Inches before ordering.
Do you accept Cash on Delivery (COD)?
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We currently do not offer Cash on Delivery. This helps us keep our operations eco-friendly, reduce unnecessary shipping waste from unclaimed parcels, and continue offering you premium sustainable products at fair prices.
Are your products eco-friendly?
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Yes, all our items are printed with water-based, toxin-free inks, and many are GOTS, OEKO-TEX, and PETA approved—ensuring both sustainability and ethical standards.
What if my item doesn’t fit or I don’t like it?
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Since all LVJoi products are made-to-order to reduce waste and support sustainability, we do not accept returns or exchanges for size or preference issues. However, if your item arrives damaged or defective, we’ll gladly replace it at no extra cost. Please contact us within 7 days of delivery with photos.
Can I cancel or change my order?
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Yes, within 2 hours of placing the order. After that, we begin production.
How should I care for my LVJoi apparel?
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To maintain the quality and longevity of your LVJoi pieces, we recommend cold machine wash, gentle cycle, and air drying. Avoid bleach or harsh detergents. Wash inside out to preserve prints and embroidery.
How can I contact support?
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Email us at help@lvjoi.com or use the contact form on our Contact Us page.
Are your T-shirts true to size?
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Yes, our classic and oversized tees are designed to fit as per Indian body measurements.